Shipping policy

CUGONA Shipping Policy

Welcome to CUGONA! We are committed to delivering your order accurately, in good condition, and on time. Please read our shipping policy to understand how we process and ship your orders.

1. Order Processing Time

• All orders are processed within 10 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Estimated delivery times are as follows:
  • Standard Shipping: 3-7 business days
  • Express Shipping: 2-3 business days
  • International Shipping: 4-7 business days

3. Shipping Carriers

We partner with reputable carriers to ensure your order reaches you safely and on time. Our primary shipping partners include:

• DHL
• Delhivery
• DTDC & OTHERS

4. Shipping Restrictions

• We currently ship to addresses within [Country/Region].
• We do not ship to P.O. Boxes or APO/FPO addresses.

5. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your order using the tracking number provided through our carrier’s tracking system.

6. Shipping Delays

• We strive to deliver your orders within the specified time frame. However, delivery times may be extended due to circumstances beyond our control, such as delays caused by shipping carriers, weather conditions, or customs processing for international orders.

7. Damaged or Lost Packages

• If your package is lost or damaged during transit, please contact us immediately at (+91) 9557720559
• We will work with the carrier to resolve the issue and ensure you receive your order.

8. International Shipping

• International orders may be subject to customs duties and taxes imposed by the destination country. These fees are the responsibility of the customer.
• Delivery times for international orders may vary due to customs processing.

9. Changes to This Shipping Policy

• We may update our shipping policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
• Please review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

CUGONA Customer Service

SAIZ DIVINE WOOD
Email: cugona@01gmail.com
Phone: 9557720559
Address: d-1/17 gali no.1 johripur extn. delhi 110094

Thank you for shopping with cugona